Return Eligibility
- Books: Books in new, unopened condition can be returned within 30 days of purchase.
- Damaged/Defective Items: If a book is received damaged or defective, customers can request a return or exchange.
Return Process
- Contact Customer Service: Email [email protected] with your order number and reason for return.
- Return Authorization: Await a return authorization email with instructions.
- Packaging: Securely package the item(s) in the original packaging, if possible.
- Shipping: Ship the item(s) to the address provided in the return authorization email. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Processing Time: Refunds are processed within 7-10 business days after receiving the returned item.
- Method of Refund: Refunds will be issued to the original payment method.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
Non-Returnable Items
- Digital Products: eBooks, audiobooks, and other digital products are non-returnable and non-refundable.
- Opened Items: Books that have been opened or used are not eligible for return unless they are defective.
Exchanges
- Eligibility: Exchanges are only available for defective or incorrect items.
- Process: Follow the return process and specify in your email that you would like an exchange.
Contact Information
- Customer Service Email: [email protected]
- Phone: (Include phone number if applicable)
Additional Information
- Restocking Fee: A restocking fee may apply for non-defective returns.
- International Returns: For international orders, customs duties and taxes are non-refundable, and return shipping costs are the responsibility of the customer.
For more details, please visit our website.