Return Eligibility

• Books: Books in new, unopened condition can be returned within 30 days of purchase.
• Damaged/Defective Items: If a book is received damaged or defective, customers can request a return or exchange.

Return Process

1. Contact Customer Service: Email cyhm@margarettaribo.com with your order number and reason for return.
2. Return Authorization: Await a return authorization email with instructions.
3. Packaging: Securely package the item(s) in the original packaging, if possible.
4. Shipping: Ship the item(s) to the address provided in the return authorization email. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Processing Time: Refunds are processed within 7-10 business days after receiving the returned item.
• Method of Refund: Refunds will be issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Non-Returnable Items

• Digital Products: eBooks, audiobooks, and other digital products are non-returnable and non-refundable.
• Opened Items: Books that have been opened or used are not eligible for return unless they are defective.

Exchanges

• Eligibility: Exchanges are only available for defective or incorrect items.
• Process: Follow the return process and specify in your email that you would like an exchange.

Contact Information

• Customer Service Email: cyhm@margarettaribo.com
• Phone: (Include phone number if applicable)

Additional Information

• Restocking Fee: A restocking fee may apply for non-defective returns.
• International Returns: For international orders, customs duties and taxes are non-refundable, and return shipping costs are the responsibility of the customer.

For more details, please visit our website.