Orders & Payment
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for bulk orders from organisations and local councils. All transactions are processed securely through encrypted payment gateways.
Absolutely. We specialise in providing resources to community organisations, local councils, and government departments. For bulk orders over 20 copies, please contact us directly for preferential pricing and tailored delivery arrangements to support your community programmes.
Yes. We provide detailed quotes for educational institutions, community centres, libraries, and government bodies. Our expert team will work with you to identify the most relevant titles for your audience and provide competitive pricing structures.
Once your order is dispatched, you'll receive a confirmation email with tracking information. You can also log into your account to view real-time order status and delivery updates for all your purchases.
Shipping & Delivery
Standard UK delivery takes 3-5 working days. Express delivery is available for urgent orders (1-2 working days). For international orders and bulk institutional deliveries, timescales vary by destination and volume. We prioritise deliveries to community projects and time-sensitive programmes.
Yes, we ship worldwide to support the global BAME community and international organisations working on community development. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties determined by the destination country.
For organisations distributing resources across multiple community centres or council offices, we can arrange split deliveries to different addresses within a single order. Collection from our office can also be arranged by appointment for local councils and community groups.
Our courier will leave a card with instructions for redelivery or collection. You can typically arrange a convenient redelivery time or collect from a local depot. For institutional deliveries, please provide a contact person who can receive the shipment.
Returns & Exchanges
We accept returns within 30 days of delivery for items in original, unopened condition. Books must be free from marks, damage, or signs of use. For damaged items or delivery errors, we offer full refunds or replacements at no additional cost.
Log into your account and select the order containing the item you wish to return. Follow the returns process to generate a returns label. Pack the item securely in its original packaging and send it back using the provided label. Refunds are processed within 5-7 working days of receiving your return.
Yes. We understand that organisational needs can change. For bulk orders from local councils, community organisations, or government departments, please contact our team directly to discuss return arrangements. We work flexibly to support your programmes and budget requirements.
We apologise for any inconvenience. Please contact us within 48 hours of delivery with photos of the damage or incorrect item. We'll arrange immediate collection and send a replacement or full refund, including any shipping costs incurred.
Account & Support
You can checkout as a guest, but creating an account offers benefits including order tracking, saved delivery addresses, quick reordering, and access to exclusive resources for community professionals. Organisational accounts receive priority support and preferential pricing.
Click 'Register' and select 'Organisational Account'. Provide your organisation details including council, charity, or government department information. Once verified, you'll gain access to bulk ordering, invoicing options, and dedicated account management from our expert team.
Absolutely. With over 20 years' experience in community and family outreach, we offer free consultation to help you select the most impactful resources for your audience. Contact us to discuss your programme objectives, whether you're supporting BAME communities, facilitating workshops, or developing educational initiatives.
Yes. As an author and bridge-builder between organisations and BAME communities, Margaret Taribo curates exclusive titles focusing on cultural competency, community development, and inclusive practice. These resources are specifically selected to support community advocates, government staff, and local councils in meaningful engagement work.