Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for bulk orders from organisations and local councils. All transactions are processed securely through encrypted payment gateways.

Question 2

Can organisations and local councils place bulk orders?

Accepted Answer

Absolutely. We specialise in providing resources to community organisations, local councils, and government departments. For bulk orders over 20 copies, please contact us directly for preferential pricing and tailored delivery arrangements to support your community programmes.

Question 3

Do you offer quotes for institutional purchases?

Accepted Answer

Yes. We provide detailed quotes for educational institutions, community centres, libraries, and government bodies. Our expert team will work with you to identify the most relevant titles for your audience and provide competitive pricing structures.

Question 4

How do I track my order?

Accepted Answer

Once your order is dispatched, you'll receive a confirmation email with tracking information. You can also log into your account to view real-time order status and delivery updates for all your purchases.

Question 5

What are your delivery timeframes?

Accepted Answer

Standard UK delivery takes 3-5 working days. Express delivery is available for urgent orders (1-2 working days). For international orders and bulk institutional deliveries, timescales vary by destination and volume. We prioritise deliveries to community projects and time-sensitive programmes.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide to support the global BAME community and international organisations working on community development. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties determined by the destination country.

Question 7

Can I arrange collection or delivery to multiple locations?

Accepted Answer

For organisations distributing resources across multiple community centres or council offices, we can arrange split deliveries to different addresses within a single order. Collection from our office can also be arranged by appointment for local councils and community groups.

Question 8

What happens if I'm not available when delivery is attempted?

Accepted Answer

Our courier will leave a card with instructions for redelivery or collection. You can typically arrange a convenient redelivery time or collect from a local depot. For institutional deliveries, please provide a contact person who can receive the shipment.

Question 9

What is your returns policy?

Accepted Answer

We accept returns within 30 days of delivery for items in original, unopened condition. Books must be free from marks, damage, or signs of use. For damaged items or delivery errors, we offer full refunds or replacements at no additional cost.

Question 10

How do I return an item?

Accepted Answer

Log into your account and select the order containing the item you wish to return. Follow the returns process to generate a returns label. Pack the item securely in its original packaging and send it back using the provided label. Refunds are processed within 5-7 working days of receiving your return.

Question 11

Can organisations return bulk orders?

Accepted Answer

Yes. We understand that organisational needs can change. For bulk orders from local councils, community organisations, or government departments, please contact our team directly to discuss return arrangements. We work flexibly to support your programmes and budget requirements.

Question 12

What if I receive a damaged or incorrect item?

Accepted Answer

We apologise for any inconvenience. Please contact us within 48 hours of delivery with photos of the damage or incorrect item. We'll arrange immediate collection and send a replacement or full refund, including any shipping costs incurred.

Question 13

Do I need an account to make a purchase?

Accepted Answer

You can checkout as a guest, but creating an account offers benefits including order tracking, saved delivery addresses, quick reordering, and access to exclusive resources for community professionals. Organisational accounts receive priority support and preferential pricing.

Question 14

How do I create an organisational account?

Accepted Answer

Click 'Register' and select 'Organisational Account'. Provide your organisation details including council, charity, or government department information. Once verified, you'll gain access to bulk ordering, invoicing options, and dedicated account management from our expert team.

Question 15

Can I get expert advice on selecting appropriate titles?

Accepted Answer

Absolutely. With over 20 years' experience in community and family outreach, we offer free consultation to help you select the most impactful resources for your audience. Contact us to discuss your programme objectives, whether you're supporting BAME communities, facilitating workshops, or developing educational initiatives.

Question 16

Do you offer resources specifically for community engagement work?

Accepted Answer

Yes. As an author and bridge-builder between organisations and BAME communities, Margaret Taribo curates exclusive titles focusing on cultural competency, community development, and inclusive practice. These resources are specifically selected to support community advocates, government staff, and local councils in meaningful engagement work.

Your Questions Answered

Orders & Payment

Your Questions Answered

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Account & Support