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View cookie policyYour satisfaction matters to us. We've streamlined our returns process to ensure you can shop with complete confidence for expert community resources and publications.
We stand behind the quality of our publications and resources. If any item doesn't meet your expectations or requirements for your community work, we're here to make it right with a hassle-free return process.
30-Day Return Window
Return eligible items within 30 days of delivery for a full refund or exchange. We understand the importance of finding the right resources for your community initiatives.
Simple Return Process
Straightforward four-step process with clear instructions and support at every stage. We value your time and make returns as efficient as possible.
Full Refund Guarantee
Receive a complete refund to your original payment method once we process your return. No hidden fees or deductions for standard returns.
Quality Assurance
All items are carefully inspected before dispatch. If you receive a damaged or defective product, we'll arrange immediate replacement or full refund at no cost to you.
Email us with your order number, item details, and reason for return. Our team will respond within 24 hours with return authorization and instructions. We're here to support community professionals, advocates, and organizations with prompt assistance.
Securely pack the items in their original packaging when possible. Include all accompanying materials, inserts, and documentation. Ensure books and media are protected during transit to maintain their condition.
Use the prepaid return label we provide or choose your preferred shipping method. We recommend tracked shipping for your protection. Keep your tracking number until the return is processed and confirmed.
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive confirmation via email, and funds will appear in your account according to your payment provider's timeline.
We process approved returns promptly to minimize disruption to your work. Once your return arrives at our facility, our team conducts a quality inspection within 2-3 business days. Upon approval, refunds are issued to your original payment method within 5-7 business days. Please note that your financial institution may take an additional 3-5 business days to post the credit to your account. For orders paid via bank transfer or purchase order (common for local councils and government departments), please allow up to 10 business days for processing. You'll receive email confirmation at each stage of the process.
Timeline: Refunds typically appear in your account within 7-14 business days from the date we receive your return, depending on your payment method and financial institution. For institutional purchases requiring additional documentation, processing may take up to 14-21 business days. We'll keep you informed throughout the entire process.
Our customer support team is here to assist you with any return questions or issues.
Contact Support